Open Positions

Senior Manager, Outreach Marketing

JOB TITLE:                         Senior Manager, Outreach Marketing

DEPARTMENT:                  Communications

REPORTS TO:                    VP, Strategic Communications

FLSA STATUS:                  Exempt

SALARY RANGE:              $70,000-$75,000

JOB NUMBER:                   10996795

 

 

GENERAL PURPOSE:

The Senior Manager, Outreach Marketing’s primary function is to increase CSCF’s market advantage and translate brand and communications goals into strategic plans, brand positioning and go-to-market strategies.  This position will ensure consistent adherence to corporate marketing policy, brand identity and visual guidelines for all marketing collateral and activities, and will be responsible for assessing, tracking and budgeting expenses, results, performance and ROI of all marketing campaigns to align with corporate direction and vision. This senior-level manager will act as a primary source of messaging regarding CSCF’s mission, vision, and services.

 

 

The Senior Manager will manage and execute multi-touch, multi-platform marketing campaigns supporting industry events, press activities, advertisements, workshops and online marketing activities such as Webinars and Podcasts. The position will be responsible for leveraging email, social media, Pay per Click (PPC) and Search Engine Marketing (SEM) marketing tools to develop and nurture, drip and click-funnel content strategies that maximize conversion rates and engagement.

 

ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this job title. It is not necessarily descriptive of any one position in the job title. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

 

Essential Function
Manages all social media channels including content creation, editorial planning and implementation. Identifies and develops relationships and sponsorship opportunities with influencers / bloggers in support of CSCF’s mission.
Develops and executes paid advertising programs across digital and print mediums.

Analyzes KPI’s for CSCF’s marketing campaigns; manages all email testing and optimization initiatives. Performs SEM/PPC optimization in Google analytics towards new clients and subscribers with a deep understanding of personas, demographics and segmentation. Increases conversion rates in all digital assets to drive usage increase to new clients and improve retention and repeat business growth to existing clients.

Collaborates with the IT department in Web development/UX and data analysis. Develops content and oversees enhancements to consumer websites. Aligns landing pages and other strategies to drive traffic and conversion rates for website. Provides SEO, keyword research, copy optimization, on-page and off-page search engine optimization, social media optimization and linking strategies to drive traffic and increase website visibility and lead generation in all relevant search engines.
Creates, localizes, and manages marketing and social media content / collateral such as web content, consumer newsletters, case studies, white papers, social media content, video/podcast, etc. Audits websites, social media and rewrites content to be compliant, meaningful and current and ensure maximum search engine visibility and traffic conversion.
Manages Constant Contact, Formstack and other platforms and consistently tracks and maintains KPIs.
Models and acts as champion for CSCF’s values; supervises and develops staff.

 

SUPERVISON:

Supervision Received – Work is performed under minimal supervision with considerable latitude for the use of initiative and independent judgment.

 

Supervision Performed – Supervises others.

 

MINIMUM QUALIFICATIONS:

Bachelor’s degree from an *accredited institution in communications, marketing, business or related field, supplemented by ten (10) years of progressively responsible experience in managing complex marketing campaigns, lead generation, content marketing and paid advertising strategies, promotions or equivalent combination of training and experience.  Strong organizational, interpersonal, time management and budget management skills.

 

  • Associates Degree or equivalent coursework from an accredited institution in a related field combined with at least fifteen (15) years related experience.

 

Must be able to provide verification of the legal right to operate a vehicle in the State of Florida (Driver’s License, documentation of personal auto insurance, etc.). Must fulfill all requirements of the CareerSource Central Florida Vehicle Safety Program and have reliable transportation.

 

PREFERRED QUALIFICATIONS:

Advanced degree in related area from an accredited institution; experience in workforce and/or economic development.

 

KNOWLEDGE, SKILLS, AND ABILITIES: 

  • Position requires the experience, sensitivity, and confidence to represent CareerSource Central Florida, as well as creative talent and practical skill
  • Knowledge of: principles and practices of marketing, advertising, web and social media practices. High level of English grammar and usage; working knowledge of AP style guide; and standard computer applications.
  • Self-motivated, detail-oriented, energetic, and highly organized
  • Establishes high standards of excellence, honesty, integrity and professionalism.
  • Ability to use tact, persuasion, influence, discretion, political acumen, and independent judgment.
  • Strong web research skills, a familiarity with major media outlets, and proficiency with Microsoft Office and other related software.
  • Ability to interpret complex policies and issues into terms that can easily be understood; conduct research; and meet critical deadlines.
  • Project management principles and practices
  • Ability to communicate effectively and professionally in English
  • Demonstrates professional appearance and attitude as defined by CareerSource Central Florida guidance and policies
  • Models CareerSource Central Florida’s core values

 

COMPENTENCIES:

*Integrity: The ability to demonstrate organizational values and ethic behavior in all relationships and transactions

*Innovation: The ability to generate new ideas, concepts, processes, actions, or solutions which are original, useful, unusual, and appropriate to the situation. The degree to which preconceived assumptions can be discarded and new possibilities imagined.

*Purpose Driven: The understanding of the organization’s mission, vision, and culture demonstrated by a consistent ability to meet performance goals while delivering customer service that goes above and beyond compliance and the established norms.

*Fun: The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. Outward evidence of the ability to enjoy the work through all circumstances, contributing to an environment that is appropriately fun for customers and co-workers.

*CSCF Core Values

Adaptability: The degree to which one demonstrates openness to change and new ideas.  Ability to adjust to changing work requirements, structures, and processes demonstrated by responses to new situations.

Community Relations: The level of focus and professional service provided to customers and outside contacts.  The productive relationship with community groups, outside representatives, and businesses within the competitive environment.  The ability to diffuse problems and maintain a positive image of the organization.

Management Effectiveness:            The overall ability to supervise and direct people and/or resources to meet department goals.  The level at which one is able to motivate people, plan and prioritize unit operations, respond to changing conditions, and manage costs effectively.

Communication: The ability to effectively communicate with others, both verbally and in writing; the ability to listen and effectively respond.  The use of proper written and grammatical skills, and the meaningful application of computer technology [e-mail, Internet, etc.].  The level at which written documents and verbal exchanges support effective operations and reflect the Company’s professional image.

Coordination: The ability to effectively coordinate multiple components of an event, process, or project. Ensures efforts are not duplicated, materials are available, manpower is sufficient, schedules are followed, deadlines are met, time and resources are not wasted, information is communicated between parties, and goals are achieved. Able to quickly and appropriately handle unexpected problems.

Organizational Relations: The degree to which the employee collaboratively works with other internal departments, agencies, and/or outside organizations.  The level of response to customer requests, both internally and externally.  Anticipation and control of obstacles.


PHYSICAL REQUIREMENTS:

Tasks involves light physical effort (i.e., some standing and walking, or frequent light lifting of less than 10 pounds); and minimal dexterity in the use of fingers and limbs in the operating of office equipment. Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard.

 

ENVIRONMENTAL REQUIREMENTS:

Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

 

SENSORY REQUIREMENTS:

Some tasks require manual dexterity.  Some tasks require visual and hearing acuity.  Tasks may involve identifying and distinguishing colors. Tasks require oral communications ability.

 

This job description does not constitute an employment agreement between Workforce Central Florida and the employee and is subject to change by CareerSource Central Florida as the needs of the organization and requirements of the job change.

 

CareerSource Central Florida is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, CareerSource Central Florida provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

 

Apply Here

Accounting Manager

JOB TITLE:                        Accounting Manager

DEPARTMENT:                 Finance and Accounting

REPORTS TO:                   Controller

FLSA STATUS:                 Exempt

SALARY RANGE:           $60,000 – $65,000

LOCATION:                     BOA

JOB ORDER NUMBER:  10974787

 

 

GENERAL PURPOSE:

Performs accounting management work in support of the Finance and Accounting Department for CareerSource Central Florida. Ensures that monthly expenses are reported to the correct funding source in a timely and accurate manner. Position requires an extensive depth of expertise and knowledge in specialized functions and business areas that can be used to develop efficient and innovative ways to accomplish the organization’s business strategies.

 

ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this job title. It is not necessarily descriptive of any one position in the job title. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

 

Essential Function
Reviews and approves purchase orders, and invoices for general ledger (GL) information and backup
Responsible for weekly cash orders; updates spreadsheets and verifies for correctness
Prepare and enter accounts receivable invoices
Monthly submission of financial reporting to Department of Economic Opportunity
Working knowledge of Accounts Payable process including 1099
Responsible for monthly end journal entries
Create ad-hoc reporting for business needs and inquiries
Prepare budget to actuals comparisons and preparation of forecasts
Supervises staff; monitors their performance on a regular basis to ensure they are on track with their key responsibilities and goals; provides guidance and coaching to resolve issues/challenges; reviews areas where additional training or counseling is needed; reviews and approves timesheets

 


SUPERVISION:

Supervision Received – Work is performed under general direction with extensive latitude in the use of initiative and independent judgment.

 

Supervision Performed – Manages a team of support individual contributors.

 

MINIMUM QUALIFICATIONS:

Bachelor’s in finance, accounting or related discipline; supplemented by three – five years’ accounting experience, including at least two years of supervisory experience; or an equivalent combination of education, certification, training, and/or experience.

PREFERRED QUALIFICATIONS:

Master’s in Finance; Grant management

 

KNOWLEDGE, SKILLS, AND ABILITIES: 

  • Knowledge of CareerSource Central Florida programs and services
  • Knowledge of accounting principles and practices
  • Research applicable local, state and federal rules and laws
  • Skill in time management and work organization
  • Skill in the use of Microsoft Office products (Word, Outlook)
  • Intermediate to expert skills in Excel
  • Ability to formulate, initiate, and administer policies and procedures for effective fiscal control
  • Ability to develop and interpret budgets, contracts, and fiscal and financial reports
  • Ability to meet or exceed established monitoring standards and audit requirements
  • Ability to delegate, manage, and supervise effectively
  • Ability to communicate effectively orally and in writing

 

PHYSICAL REQUIREMENTS:

Tasks involves light physical effort (i.e., some standing and walking, or frequent light lifting of less than 10 pounds); and minimal dexterity in the use of fingers and limbs in the operating of office equipment. Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard.

 

ENVIRONMENTAL REQUIREMENTS:

Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

 

SENSORY REQUIREMENTS:

Some tasks require manual dexterity.  Some tasks require visual and hearing acuity.  Tasks may involve identifying and distinguishing colors. Tasks require oral communications ability.

 

This job description does not constitute an employment agreement between CareerSource Central Florida and the employee and is subject to change by CareerSource Central Florida as the needs of the organization and requirements of the job change.

 

CareerSource Central Florida is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, CareerSource Central Florida provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

 

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Senior Manager of Project Development and Contracts

Job Order # 10933138

Salary Range: $70,000 -$78,000

Location: BOA

 

JOB TITLE:                       Senior Manager of Project Development and Contracts

DEPARTMENT:                Finance

REPORTS TO:                  CFO

LSA STATUS:                  Exempt

GENERAL PURPOSE:

Provides organization-wide support in developing, vetting and formalizing new projects, procurements and revenue diversity efforts.  Responsible for consulting with department leaders to plan and write scopes of work with well articled deliverables. Coordinates internal resources and third parties/vendors for the flawless execution of projects. Develops project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility for projects that are delivered on time, within scope and within budget. Oversees executed fiscal contracts as it relates to reporting, renewals and documenting performance outcomes. 

ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this job title. It is not necessarily descriptive of any one position in the job title. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

 

Essential Function
Lead entity for all departments when building a RFP/RFQ, contract, procurement or grant application; assists in identifying the desired concept and authoring – a written plan.
Facilitates meetings with multiple department leaders for consultation, planning and drafting needed scopes of work and correlating deliverables that include required pay points.
Leads contract progress meetings with department heads.
Supports CFO in planning and drafting revenue diversity projects.
Provides oversight and tracking of contract performance
Facilitates contract renewals and coordinates contract close-outs.
Responsible for building and updating a library of all contracts and vendor agreements with a standard search protocol.
Manages all grant applications for additional revenue with consultation and collaboration from associated departments.
Ensures all agreements are entered into appropriate systems for payment, performance and tracking and have an identified single “owner” for accountability.
Works closely with Finance’s Contract Manager to begin the cycle of procurement and RFP needs.
Provides Business Intelligence new data points and required deliverables for all new projects / contracts requiring a scorecard.
Serves as primary contact for customer queries and concerns.
Performs customer negotiations for contractual terms and agreements.
Partners with customers to determine resource requirements and identifies resources with right skills to successfully execute projects.
Assesses potential risks and technical challenges and develops appropriate mitigation plans.
Develops detailed project plans to track progress.
Measures project performance using appropriate systems, tools and techniques and reports and escalates issues to management as needed.
Creates and maintains comprehensive project documentation.
Other duties as assigned.

 

SUPERVISON:

Supervision Received – Work is performed under general direction with latitude in the use of initiative and independent judgment.

Supervision Performed – Provides general guidance and direction to and trains lower level personnel supervised.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree from an *accredited institution in business administration, management or related discipline

Background in business skills, project management, budgeting and analysis.

Proven history in writing scopes of work and development of RFP’s

      PREFERRED QUALIFICATIONS:

Advanced degree in related area from an accredited institution; Tier 2 Certification.

*Accreditation confirmed by USDOE Database of Accredited Postsecondary Institutions and Programs. http://ope.ed.gov/accreditation/GetDownLoadFile.aspx

KNOWLEDGE, SKILLS, AND ABILITIES: 

  • Proficient writing skills and knowledge of CareerSource Central Florida programs and services
  • Knowledge of the principles and practices of fiscal procurement
  • Strong analytical skills
  • Strong communication and collaboration skills – especially client-facing.
  • Self-starter
  • Skill in time management and work organization
  • Skill in the use of Microsoft Office products (Word, Outlook, PowerPoint and Excel)
  • Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
  • Ability to maintain a high level of confidentiality
  • Ability to manage multiple priorities to ensure that deadlines are met
  • Ability to work in a fast paced and diverse environment
  • Ability to meet or exceed established performance goals and monitoring standards
  • Ability to communicate effectively orally and in writing
  • Ability to develop business presentations for customers as needed.
  • Ability to interact with customers to clearly understand business needs and expectations and to synthesize data into clear, concise deliverable.
  • Ability to analyze and resolve project issues in a timely and accurate manner.
  • Ability to lead projects and hold others (customers and third party/vendors) accountable. Ability to handle conflict management.
  • Possesses an innovate and forward-thinking mind set and approach to our business.

PHYSICAL REQUIREMENTS:

Tasks involves light physical effort (i.e., some standing and walking, or frequent light lifting of less than 10 pounds); and minimal dexterity in the use of fingers and limbs in the operating of office equipment. Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard.

ENVIRONMENTAL REQUIREMENTS:

Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

SENSORY REQUIREMENTS:

Some tasks require manual dexterity. Some tasks require visual and hearing acuity. Tasks may involve identifying and distinguishing colors. Tasks require oral communications ability.

This job description does not constitute an employment agreement between CareerSource Central Florida and the employee and is subject to change by CareerSource Central Florida as the needs of the organization and requirements of the job change.

CareerSource Central Florida is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, CareerSource Central Florida provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

I have read and understand this job description and hereby certify that I am able to perform this job, with or without reasonable accommodation.

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Career Services Consultant

Job Order Number: 00000000

The purpose of this position is to provide a broad array of assistance and highest quality services to job seekers and businesses at CareerSource Central Florida One-Stop Career Centers and various stakeholder locations throughout the region. The Career Service Consultant provides holistic career services integrating the opportunities available through the Workforce Innovation and Opportunity Act (WIOA), the Welfare Transition (WT) program, Supplemental Nutrition Assistance Program (SNAP), Re-employment Assistance (REA), and other grants or programs.

Responsibilities:

  • Assists job seekers and employers by providing superior customer service, career and employment services including but not limited to; job search assistance, job referrals, job placements, resume prep, employability skills workshops, skills and educational assessments, case management, job training assistance, recruiting events, outplacement services.
  • Establishes and maintains relationships with customers in order to deliver holistic case management that includes developing career pathways that reach objectives in the most efficient and timely manner.
  • Establishes and maintains collaborative relationships with business services team and is aware of full range of regional industries in order to integrate business needs into career services
  • Responsible for staying current regarding targeted industry sectors and all related labor market data. Utilizes the most current data in developing career pathways based on relevant labor market information.
  • Responsible for timely, complete and accurate data entry in data collection systems
  • Other duties as assigned

Requirements:

Position is required to attain state required Tier 1 certification within 6 months of hire date. After the first year, incumbents must maintain current Tier 1 certification by completing a minimum of 15 continuing education units (CEUs) annually

Education:

Associate’s degree from an *accredited institution in business administration, social sciences or related discipline.

Experience:

Minimum of (4) years’ experience in workforce development or a related field; or an equivalent combination of education, certification, training, and/or experience.

  • Associate’s degree from an *accredited institution in business administration, social sciences or related discipline

KNOWLEDGE, SKILLS, ABILITIES AND EMPLOYMENT STANDARDS:

  • Knowledge of: career and employment services
  • Skill in the use of Microsoft Office products (Word, Outlook, and Excel) and Internet applications
  • Skill in time management and work organization
  • Ability to read, analyze, interpret and understand oral and written communications, including common journals, laws, regulations, policies, and procedures
  • Ability to provide excellent customer service
  • Ability to assist customers and exhibit good interpersonal skills
  • Ability to manage multiple priorities to ensure that deadlines are met
  • Ability to work as a team member
  • Ability to work in a fast paced and diverse environment
  • Ability to coordinate with internal and external partners in service delivery
  • Ability to meet or exceed established performance goals and monitoring standards
  • Ability to listen keenly and use critical thinking
  • Ability to operate general office equipment
  • Ability to work with minimal supervision
  • Ability to communicate effectively in English orally and in writing
  • Demonstrates professional appearance and attitude as defined by CareerSource Central Florida guidance and policies
  • Models CareerSource Central Florida’s core values

COMPETENCIES:

*Purpose Driven: The understanding of the organization’s mission, vision, and culture demonstrated by a consistent ability to meet performance goals while delivering customer service that goes above and beyond compliance and the established norms.

*Innovation: The ability to generate new ideas, concepts, processes, actions, or solutions which are original, useful, unusual, and appropriate to the situation. The degree to which preconceived assumptions can be discarded and new possibilities imagined.

*Integrity: The ability to demonstrate organizational values and ethic behavior in all relationships and transactions

*Fun: The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. Outward evidence of the ability to enjoy the work through all circumstances, contributing to an environment that is appropriately fun for customers and co-workers.

*CSCF’s Core Values

Adaptability: The degree to which one demonstrates openness to change and new ideas.  Ability to adjust to changing work requirements, structures, and processes demonstrated by responses to new situations.

Organizational Relations:: The degree to which the employee collaboratively works with other internal departments, agencies, and/or outside organizations. The level of response to customer requests, both internally and externally. Anticipation and control of obstacles.

Organizational Skills:The ability to manage tasks, projects, information, and materials within a well-ordered system. The degree to which multiple assignments are managed and completed according to established schedules and to which documentation processes are followed and tools utilized.

Responsiveness: The degree to which the employee responds to needs and issues of customers and departments to achieve optimal results for the organization. The ability to fulfill customer requests, both internally and externally in a timely manner, and anticipate and control obstacles.

Analytical Skills: The ability to observe, evaluate, summarize, and apply meaningful data in the problem-solving process. The level of logical reasoning necessary to connect required actions to desired outcomes. The ability to forecast events based upon current situations. Demonstrated skill in generating alternative solutions to problems.

Job Knowledge: The depth and breadth of know-how to perform essential duties and functions of the job. The level of compliance with degree, certification, and training requirements. Understanding of how individual job performance furthers organizational objectives. Willingness to update and expand skills, knowledge, and training.

Salary Range: $31,200 – $48,100

Location:
This position can be located at various CSCF locations.

Business Account Consultant

Job Order Number: 00000000

The Business Account Consultant assesses business talent needs; promotes and packages services provided by CareerSource Central Florida to address the needs of employers. Coordinates with internal staff to ensure that business customer’s talent needs are clearly outlined so that CSCF is able to support their workforce needs in a timely and effective way.

 

The effective Business Account Consultant has strong knowledge of Central Florida’s growth industries and can act as the subject matter expert (SME) on at least one focused industry as regionally assigned.

 

The Business Account Consultant an individual who provides intentional and excellent customer service, and has knowledge of all available career/employment services and workforce development programs.  The successful Business Account Consultant provides integrated services focused on delivering solutions and qualified talent to regional businesses.
Responsibilities:

  • Demonstrates organizational values; contributes to workplace culture by exhibiting the highest level of standards as defined by CSCF’s Trust Creeds and core values.
  • Can define the region’s high growth industries and provides SME consultation to colleagues, employers, and others on at least one focused industry as assigned.
  • Responsible for consulting employers seeking talent and connecting CareerSource Central Florida talent pipeline to employer needs. Develops focused tactics and implements best practices for acquiring, retaining and growing business customers and prospective relationships. Develops and maintains excellent business relationships by contacting clients in person, telephoning, emailing, mailing, and cold calling, to either set up initial meetings to describe how CareerSource Central Florida’s talent pool can align with the business’ employment needs or to provide follow-up consultation.
  • Collaborates with Career Services Consultants and other co-workers to understand and promote the qualifications of current program participants. Provides job development expertise to businesses to create positions that align talent-pool skills/education with employer needs.
  • Prepares and maintains agreements, files, scans documents, and enters data related to the employers contacted in the course of work. Maintains agreements and files according to established quality, compliance, and continuing improvement standards.
  • Utilizes CRM according to established policies and procedures
  • Attends regional events, meetings, and other networking opportunities to make contacts with employers, education, and local agencies to develop community partners that act as resources and connections for employing, training, and providing services to CSCF’s talent pipeline.
  • Attends and participates in staff meetings, various trainings, personal and career development to increase knowledge and ability and to maintain all required certifications.
  • Other duties as assigned

 

Requirements:

Position is required to attain state required Tier 1 certification within 6 months of hire date.  After the first year, incumbents must maintain current Tier 1 certification by completing a minimum of 15 continuing education units (CEUs) annually

Education: 

Associate’s degree from an *accredited institution in business administration, social sciences or related discipline.

Experience:

Minimum of (4) years’ experience in workforce development or a related field; or an equivalent combination of education, certification, training, and/or experience. Minimum qualifications for combination:

  • High School Diploma or GED combined with at least six (6) years in workforce or related experience
  • Bachelors or equivalent coursework from an accredited institution in a related field combined with at least two (2) years in workforce or related experience.

 

Preferred Qualifications:

Bachelor’s degree in related area from an accredited institution; Tier 2 Certification.

*Accreditation confirmed by USDOE Database of Accredited Postsecondary Institutions and Programs. http://ope.ed.gov/accreditation/GetDownLoadFile.aspx

 

KNOWLEDGE, SKILLS, ABILITIES AND EMPLOYMENT STANDARDS:

  • Knowledge of CareerSource Central Florida career and employment services
  • Knowledge of wide range of regional services to business
  • Skill in the use of Microsoft Office products (Word, Outlook, Excel, and Access)
  • Skill in time management and work organization
  • Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
  • Ability to effectively promote CareerSource Central Florida programs and services
  • Ability to follow oral and written instructions
  • Ability to communicate effectively in English orally and in writing
  • Ability to develop and deliver training and educational information
  • Ability to manage multiple priorities to ensure that deadlines are met
  • Ability to work as a contributing member of cross-functional teams
  • Ability to work in a fast paced and diverse environment
  • Ability to coordinate with internal and external partners in service delivery
  • Ability to meet or exceed established performance goals and monitoring standards
  • Ability to listen keenly and use critical thinking
  • Ability to operate general office equipment
  • Ability to work independently
  • Demonstrates professional appearance and attitude as defined by CareerSource Central Florida guidance and policies
  • Models CareerSource Central Florida’s core values

 

Competencies:

 

*Integrity: The ability to demonstrate organizational values and ethic behavior in all relationships and transactions

*Innovation: The ability to generate new ideas, concepts, processes, actions, or solutions which are original, useful, unusual, and appropriate to the situation. The degree to which preconceived assumptions can be discarded and new possibilities imagined.

*Purpose Driven: The understanding of the organization’s mission, vision, and culture demonstrated by a consistent ability to meet performance goals while delivering customer service that goes above and beyond compliance and the established norms.

*Fun: The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. Outward evidence of the ability to enjoy the work through all circumstances, contributing to an environment that is appropriately fun for customers and co-workers.

*CSCF’s Core Values

Adaptability: The degree to which one demonstrates openness to change and new ideas.  Ability to adjust to changing work requirements, structures, and processes demonstrated by responses to new situations.

Organizational Skills: The ability to manage tasks, projects, information, and materials within a well-ordered system.  The degree to which multiple assignments are managed and completed according to established schedules and to which documentation processes are followed and tools utilized.

 

Community Relations: The level of focus and professional service provided to customers and outside contacts.  The productive relationship with community groups, outside representatives, and businesses within the competitive environment.  The ability to diffuse problems and maintain a positive image of the organization.

 

Job Knowledge: The depth and breadth of know-how to perform essential duties and functions of the job.   Understanding of how individual job performance furthers organizational objectives.  Willingness to update and expand skills, knowledge, and training.

 

Organizational Relations: The degree to which the employee collaboratively works with other internal departments, agencies, and/or outside organizations.  The level of response to customer requests, both internally and externally.  Anticipation and control of obstacles.

 

Analytical Skills: The ability to observe, evaluate, summarize, and apply meaningful data in the problem solving process.  The level of logical reasoning necessary to connect required actions to desired outcomes.  The ability to forecast events based upon current situations.  Demonstrated skill in generating alternative solutions to problems.

 

 

Salary Range: $31,200 – $48,100

Location:
This position can be located at various CSCF locations.

CareerSource Central Florida complies with the U.S. Equal Employment Opportunity Commission (EEOC), which is responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee because of the person’s race, color, religion, sex (including pregnancy), sexual orientation, gender orientation, national origin, age (40 or older), disability or genetic information. It is also illegal to discriminate against a person because the person complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit. Most employers with at least 15 employees are covered by EEOC laws (20 employees in age discrimination cases). Most labor unions and employment agencies are also covered. The laws apply to all types of work situations, including hiring, firing, promotions, harassment, training, wages, and benefits.