Open Positions

Public Relations Government Affairs Specialist

Job Order# 10744812

 

Performs specialized work in the area of public relations and government affairs, including, but not limited to: media relations, reputation management, crisis communications, government relations, business partnerships, and key stakeholder alignment. The PR & Government Affairs Specialist is focused on collaborating with all levels of the organization to ensure the implementation of communication strategies that encourage an exchange of information, best practices, and ideas.
Responsibilities:

  • Supports the Senior Manager, Corporate Communications & the VP of Strategic Communications in market-transformative/policy-making and media relations efforts in Central Florida and other domestic cities as needed.
  • In alignment with business intelligence team and leadership, assists in the development and maintenance of the Central Florida roadmap and other regional policies and regulations that stand to impact workforce industry and specific high growth industries.
  • Acts as backup for Senior Manager in participating and representing strategic communications plans and support of COOP; helps write and deliver crisis communications plans as needed; ensures that messaging is alignment with crisis communication agency.
  • Assists in developing and maintaining relationships, and providing CSCF ongoing content, with government officials across 5-county region, with state and local policymakers and other key stakeholders exercising jurisdiction over CSCF’s mission, and with city governments, transit authorities, local stakeholders, and other relevant institutions.
  • In collaboration with leadership, maintains new business opportunities within high growth industries and coordinates with operations departments and other departments as assigned. Implements industry policy positions and advocacy strategies in alignment with partners and organizational goals.
  • Develops written materials including, but not limited to, press releases, media pitches and advisories, letters, customer testimonials, and various association member communications. Provides support for media inquiries and coordinates interview opportunities.
  • Develops and delivers reports on the progress of the Community Engagement Committee’s established key performance indicators (KPI’s).
  • Researches current governmental activities or proposals that may impact the essential functions of CSCF.

Requirements:

Must be able to provide verification of the legal right to operate a vehicle in the State of Florida (Driver’s License, documentation of personal auto insurance, etc.). Must fulfill all requirements of the CareerSource Central Florida Vehicle Safety Program and have reliable transportation.

Education: 

Bachelor’s Degree from an *accredited institution in communications, marketing, or related discipline.

 

Experience: 

Minimum of five (5) years’ experience in public relations, advertising or graphic design; or an equivalent combination of education, certification, training, and/or experience. Minimum qualifications for combination:

  • High School Diploma or GED combined with at least ten (10) years related experience
  • Associates Degree or equivalent coursework from an accredited institution in a related field combined with at least six (6) years related experience.

KNOWLEDGE, SKILLS, ABILITIES AND EMPLOYMENT STANDARDS:

  • Knowledge of principles, techniques, and methods of effective communications, social media communications, and engagement concepts
  • Knowledge of layout principles and aesthetic design concepts in all forms of media
  • Possess critical thinking and decision-making capabilities, especially when developing and delivering public communication or sensitive information.
  • Knowledge of social media technology and trends.
  • Skill in time management and work organization
  • Proficient skill in the use of Microsoft Office products (Word, Outlook, PowerPoint, and Excel)
  • Skill in the use of Final Cut Pro, Photoshop, Illustrator, and Acrobat Pro and other related software
  • Uses innate creativity to develop content; makes recommendations to leadership and other staff regarding messaging and presentations.
  • Ability to research needed data through various sources
  • Extensive knowledge of the principles, practices and techniques of media/publishing guidelines, public administration and corporate reputation management
  • Skill in maintaining effective working relationships with legislative and executive officials at all applicable levels of government, as well as with civic and private groups and business leaders
  • Ability to meet or exceed established performance goals
  • Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
  • Ability to work with minimal supervision and develop solutions to non-routine issues; can independently develop objectives and approaches to critical assignments.
  • Ability to communicate effectively in English orally and in writing
  • Demonstrates professional appearance and attitude as defined by CareerSource Central Florida guidance and policies
  • Models CareerSource Central Florida’s core values

 

COMPETENCIES:

  • Purpose Driven: The understanding of the organization’s mission, vision, and culture demonstrated by a consistent ability to meet performance goals while delivering customer service that goes above and beyond compliance and the established norms.
  • Innovation: The ability to generate new ideas, concepts, processes, actions, or solutions which are original, useful, unusual, and appropriate to the situation. The degree to which preconceived assumptions can be discarded and new possibilities imagined.
  • Integrity: The ability to demonstrate organizational values and ethic behavior in all relationships and transactions
  • Fun: The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. Outward evidence of the ability to enjoy the work through all circumstances, contributing to an environment that is appropriately fun for customers and co-workers.
  • Adaptability: The degree to which one demonstrates openness to change and new ideas. Ability to adjust to changing work requirements, structures, and processes demonstrated by responses to new situations.
  • Community Relations: The level of focus and professional service provided to customers and outside contacts. The productive relationship with community groups, outside representatives, and businesses within the competitive environment.  The ability to diffuse problems and maintain a positive image of the organization.
  • Communication: The ability to effectively communicate with others, both verbally and in writing; the ability to listen and effectively respond. The use of proper written and grammatical skills, and the meaningful application of computer technology [e-mail, Internet, etc.].  The level at which written documents and verbal exchanges support effective operations and reflect the Company’s professional image.
  • Organizational Relations: The degree to which the employee collaboratively works with other internal departments, agencies, and/or outside organizations. The level of response to customer requests, both internally and externally.  Anticipation and control of obstacles.
  • Organizational Skills: The ability to manage tasks, projects, information, and materials within a well-ordered system. The degree to which multiple assignments are managed and completed according to established schedules and to which documentation processes are followed and tools utilized.
  • Responsiveness: The degree to which the employee responds to needs and issues of customers and departments to achieve optimal results for the organization. The ability to fulfill customer requests, both internally and externally in a timely manner, and anticipate and control obstacles.

 

Salary Range: $55,125 – $73,500

 

Location:
Downtown Orlando area

 

 

Career Services Consultant

Job Order Number: 00000000

The purpose of this position is to provide a broad array of assistance and highest quality services to job seekers and businesses at CareerSource Central Florida One-Stop Career Centers and various stakeholder locations throughout the region. The Career Service Consultant provides holistic career services integrating the opportunities available through the Workforce Innovation and Opportunity Act (WIOA), the Welfare Transition (WT) program, Supplemental Nutrition Assistance Program (SNAP), Re-employment Assistance (REA), and other grants or programs.

Responsibilities:

  • Assists job seekers and employers by providing superior customer service, career and employment services including but not limited to; job search assistance, job referrals, job placements, resume prep, employability skills workshops, skills and educational assessments, case management, job training assistance, recruiting events, outplacement services.
  • Establishes and maintains relationships with customers in order to deliver holistic case management that includes developing career pathways that reach objectives in the most efficient and timely manner.
  • Establishes and maintains collaborative relationships with business services team and is aware of full range of regional industries in order to integrate business needs into career services
  • Responsible for staying current regarding targeted industry sectors and all related labor market data. Utilizes the most current data in developing career pathways based on relevant labor market information.
  • Responsible for timely, complete and accurate data entry in data collection systems
  • Other duties as assigned

Requirements:

Position is required to attain state required Tier 1 certification within 6 months of hire date. After the first year, incumbents must maintain current Tier 1 certification by completing a minimum of 15 continuing education units (CEUs) annually

Education:

Associate’s degree from an *accredited institution in business administration, social sciences or related discipline.

Experience:

Minimum of (4) years’ experience in workforce development or a related field; or an equivalent combination of education, certification, training, and/or experience.

  • Associate’s degree from an *accredited institution in business administration, social sciences or related discipline

KNOWLEDGE, SKILLS, ABILITIES AND EMPLOYMENT STANDARDS:

  • Knowledge of: career and employment services
  • Skill in the use of Microsoft Office products (Word, Outlook, and Excel) and Internet applications
  • Skill in time management and work organization
  • Ability to read, analyze, interpret and understand oral and written communications, including common journals, laws, regulations, policies, and procedures
  • Ability to provide excellent customer service
  • Ability to assist customers and exhibit good interpersonal skills
  • Ability to manage multiple priorities to ensure that deadlines are met
  • Ability to work as a team member
  • Ability to work in a fast paced and diverse environment
  • Ability to coordinate with internal and external partners in service delivery
  • Ability to meet or exceed established performance goals and monitoring standards
  • Ability to listen keenly and use critical thinking
  • Ability to operate general office equipment
  • Ability to work with minimal supervision
  • Ability to communicate effectively in English orally and in writing
  • Demonstrates professional appearance and attitude as defined by CareerSource Central Florida guidance and policies
  • Models CareerSource Central Florida’s core values

COMPETENCIES:

*Purpose Driven: The understanding of the organization’s mission, vision, and culture demonstrated by a consistent ability to meet performance goals while delivering customer service that goes above and beyond compliance and the established norms.

*Innovation: The ability to generate new ideas, concepts, processes, actions, or solutions which are original, useful, unusual, and appropriate to the situation. The degree to which preconceived assumptions can be discarded and new possibilities imagined.

*Integrity: The ability to demonstrate organizational values and ethic behavior in all relationships and transactions

*Fun: The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. Outward evidence of the ability to enjoy the work through all circumstances, contributing to an environment that is appropriately fun for customers and co-workers.

*CSCF’s Core Values

Adaptability: The degree to which one demonstrates openness to change and new ideas.  Ability to adjust to changing work requirements, structures, and processes demonstrated by responses to new situations.

Organizational Relations:: The degree to which the employee collaboratively works with other internal departments, agencies, and/or outside organizations. The level of response to customer requests, both internally and externally. Anticipation and control of obstacles.

Organizational Skills:The ability to manage tasks, projects, information, and materials within a well-ordered system. The degree to which multiple assignments are managed and completed according to established schedules and to which documentation processes are followed and tools utilized.

Responsiveness: The degree to which the employee responds to needs and issues of customers and departments to achieve optimal results for the organization. The ability to fulfill customer requests, both internally and externally in a timely manner, and anticipate and control obstacles.

Analytical Skills: The ability to observe, evaluate, summarize, and apply meaningful data in the problem-solving process. The level of logical reasoning necessary to connect required actions to desired outcomes. The ability to forecast events based upon current situations. Demonstrated skill in generating alternative solutions to problems.

Job Knowledge: The depth and breadth of know-how to perform essential duties and functions of the job. The level of compliance with degree, certification, and training requirements. Understanding of how individual job performance furthers organizational objectives. Willingness to update and expand skills, knowledge, and training.

Salary Range: $31,200 – $48,100

Location:
This position can be located at various CSCF locations.

Business Account Consultant

Job Order Number: 00000000

The Business Account Consultant assesses business talent needs; promotes and packages services provided by CareerSource Central Florida to address the needs of employers. Coordinates with internal staff to ensure that business customer’s talent needs are clearly outlined so that CSCF is able to support their workforce needs in a timely and effective way.

 

The effective Business Account Consultant has strong knowledge of Central Florida’s growth industries and can act as the subject matter expert (SME) on at least one focused industry as regionally assigned.

 

The Business Account Consultant an individual who provides intentional and excellent customer service, and has knowledge of all available career/employment services and workforce development programs.  The successful Business Account Consultant provides integrated services focused on delivering solutions and qualified talent to regional businesses.
Responsibilities:

  • Demonstrates organizational values; contributes to workplace culture by exhibiting the highest level of standards as defined by CSCF’s Trust Creeds and core values.
  • Can define the region’s high growth industries and provides SME consultation to colleagues, employers, and others on at least one focused industry as assigned.
  • Responsible for consulting employers seeking talent and connecting CareerSource Central Florida talent pipeline to employer needs. Develops focused tactics and implements best practices for acquiring, retaining and growing business customers and prospective relationships. Develops and maintains excellent business relationships by contacting clients in person, telephoning, emailing, mailing, and cold calling, to either set up initial meetings to describe how CareerSource Central Florida’s talent pool can align with the business’ employment needs or to provide follow-up consultation.
  • Collaborates with Career Services Consultants and other co-workers to understand and promote the qualifications of current program participants. Provides job development expertise to businesses to create positions that align talent-pool skills/education with employer needs.
  • Prepares and maintains agreements, files, scans documents, and enters data related to the employers contacted in the course of work. Maintains agreements and files according to established quality, compliance, and continuing improvement standards.
  • Utilizes CRM according to established policies and procedures
  • Attends regional events, meetings, and other networking opportunities to make contacts with employers, education, and local agencies to develop community partners that act as resources and connections for employing, training, and providing services to CSCF’s talent pipeline.
  • Attends and participates in staff meetings, various trainings, personal and career development to increase knowledge and ability and to maintain all required certifications.
  • Other duties as assigned

 

Requirements:

Position is required to attain state required Tier 1 certification within 6 months of hire date.  After the first year, incumbents must maintain current Tier 1 certification by completing a minimum of 15 continuing education units (CEUs) annually

Education: 

Associate’s degree from an *accredited institution in business administration, social sciences or related discipline.

Experience:

Minimum of (4) years’ experience in workforce development or a related field; or an equivalent combination of education, certification, training, and/or experience. Minimum qualifications for combination:

  • High School Diploma or GED combined with at least six (6) years in workforce or related experience
  • Bachelors or equivalent coursework from an accredited institution in a related field combined with at least two (2) years in workforce or related experience.

 

Preferred Qualifications:

Bachelor’s degree in related area from an accredited institution; Tier 2 Certification.

*Accreditation confirmed by USDOE Database of Accredited Postsecondary Institutions and Programs. http://ope.ed.gov/accreditation/GetDownLoadFile.aspx

 

KNOWLEDGE, SKILLS, ABILITIES AND EMPLOYMENT STANDARDS:

  • Knowledge of CareerSource Central Florida career and employment services
  • Knowledge of wide range of regional services to business
  • Skill in the use of Microsoft Office products (Word, Outlook, Excel, and Access)
  • Skill in time management and work organization
  • Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
  • Ability to effectively promote CareerSource Central Florida programs and services
  • Ability to follow oral and written instructions
  • Ability to communicate effectively in English orally and in writing
  • Ability to develop and deliver training and educational information
  • Ability to manage multiple priorities to ensure that deadlines are met
  • Ability to work as a contributing member of cross-functional teams
  • Ability to work in a fast paced and diverse environment
  • Ability to coordinate with internal and external partners in service delivery
  • Ability to meet or exceed established performance goals and monitoring standards
  • Ability to listen keenly and use critical thinking
  • Ability to operate general office equipment
  • Ability to work independently
  • Demonstrates professional appearance and attitude as defined by CareerSource Central Florida guidance and policies
  • Models CareerSource Central Florida’s core values

 

Competencies:

 

*Integrity: The ability to demonstrate organizational values and ethic behavior in all relationships and transactions

*Innovation: The ability to generate new ideas, concepts, processes, actions, or solutions which are original, useful, unusual, and appropriate to the situation. The degree to which preconceived assumptions can be discarded and new possibilities imagined.

*Purpose Driven: The understanding of the organization’s mission, vision, and culture demonstrated by a consistent ability to meet performance goals while delivering customer service that goes above and beyond compliance and the established norms.

*Fun: The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. Outward evidence of the ability to enjoy the work through all circumstances, contributing to an environment that is appropriately fun for customers and co-workers.

*CSCF’s Core Values

Adaptability: The degree to which one demonstrates openness to change and new ideas.  Ability to adjust to changing work requirements, structures, and processes demonstrated by responses to new situations.

Organizational Skills: The ability to manage tasks, projects, information, and materials within a well-ordered system.  The degree to which multiple assignments are managed and completed according to established schedules and to which documentation processes are followed and tools utilized.

 

Community Relations: The level of focus and professional service provided to customers and outside contacts.  The productive relationship with community groups, outside representatives, and businesses within the competitive environment.  The ability to diffuse problems and maintain a positive image of the organization.

 

Job Knowledge: The depth and breadth of know-how to perform essential duties and functions of the job.   Understanding of how individual job performance furthers organizational objectives.  Willingness to update and expand skills, knowledge, and training.

 

Organizational Relations: The degree to which the employee collaboratively works with other internal departments, agencies, and/or outside organizations.  The level of response to customer requests, both internally and externally.  Anticipation and control of obstacles.

 

Analytical Skills: The ability to observe, evaluate, summarize, and apply meaningful data in the problem solving process.  The level of logical reasoning necessary to connect required actions to desired outcomes.  The ability to forecast events based upon current situations.  Demonstrated skill in generating alternative solutions to problems.

 

 

Salary Range: $31,200 – $48,100

Location:
This position can be located at various CSCF locations.

Business Intelligence Analyst

Job Order Number: 10771849

General Purpose:

The position develops and implements a process to identify business intelligence needs; gathers the related information; analyzes the relevant information; provides timely reports to be acted upon based on the analyses; and implements the recommendations of business intelligence reporting and management.
Responsibilities:

  • Identify business trends utilizing real data, compile analysis reports that are easily understood both narratively and graphically
  • Develops and coordinates with internal customers data collection and reporting requirements to meet business objectives
  • Applies statistics-based intelligence to business issues and formulates recommendations to assist the organization in strategic decision making
  • Review data collection and input procedures, identifying data validity issues and recommends adjustments and or solutions to ensure data integrity
  • Extract data from various databases; performs exploratory data analysis, cleanses, massages, and aggregates data to review business processes and develop or confirm strategies
  • Answer ad-hoc analytic questions and train users to self-serve standard reports leveraging Excel or other data visualization tools
  • Ability to tell stories with data, educate effectively, and instill confidence in recommendations, motivate others to act on them
  • Analyzes, interprets, and provides operational suggestions to aid the work product of teammates/business partners. Interacts individually or in a team environment with stakeholders to identify research, information, and presentation needs/opportunities and recommends visual representations relevant to the receiving audiences.
  • Conducts meetings and presentations to share ideas and findings; Document and communicate results
  • Gather critical information from meetings with various stakeholders and produce useful reports; Prioritize initiatives based on business needs and requirements
  • Researches and collects data for public records requests
  • Other duties as assigned

 

Requirements:

Must be able to provide verification of the legal right to operate a vehicle in the State of Florida (Driver’s License, documentation of personal auto insurance, etc.). Must fulfill all requirements of the CareerSource Central Florida Vehicle Safety Program and have reliable transportation.

Education: 

Bachelor’s Degree from an *accredited institution in business administration, human resources or a related subject

Experience: 

Minimum of two (2) years’ experience in workforce development; or an equivalent combination of education, certification, training, and/or experience. Minimum qualifications for combination:

High School Diploma or GED combined with at least six (6) years related experience;

Associate’s Degree or equivalent coursework from an accredited institution in a related field combined with at least four (4) years related experience.

KNOWLEDGE, SKILLS, AND ABILITIES: 

  • Knowledge of and ability to advise all levels of organization on workforce-related programs and services
  • Skill in time management and work organization
  • Skill in the use of Microsoft Office products (Word, Outlook, Excel, and PowerPoint)
  • Ability to read, analyze, and interpret complex data/reports
  • Ability to effectively present information in a variety of ways.
  • Ability to manage multiple priorities to ensure that deadlines are met
  • Ability to work in a fast paced and diverse environment
  • Ability to coordinate with internal and external partners
  • Ability to assist in the development of performance goals and strategies to achieve organizational objectives.
  • Ability to correctly interpret federal and state guidance and effectively advise on all applicable local policies and procedures.
  • Ability to establish and maintain effective and cooperative working relationships with a diverse group of internal and external stakeholders
  • Ability to work with minimal supervision
  • Ability to follow oral and written instructions
  • Ability to communicate effectively in English orally and in writing
  • Demonstrates professional appearance and attitude as defined by CareerSource Central Florida guidance and policies
  • Models CareerSource Central Florida’s core values

COMPETENCIES:

*Integrity: The ability to demonstrate organizational values and ethic behavior in all relationships and transactions

*Innovation: The ability to generate new ideas, concepts, processes, actions, or solutions which are original, useful, unusual, and appropriate to the situation. The degree to which preconceived assumptions can be discarded and new possibilities imagined.

*Purpose Driven: The understanding of the organization’s mission, vision, and culture demonstrated by a consistent ability to meet performance goals while delivering customer service that goes above and beyond compliance and the established norms.

*Fun: The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. Outward evidence of the ability to enjoy the work through all circumstances, contributing to an environment that is appropriately fun for customers and co-workers.

*CSCF’s Core Values

Coordination: The ability to effectively coordinate multiple components of an event, process, or project. Ensures efforts are not duplicated, materials are available, manpower is sufficient, schedules are followed, deadlines are met, time and resources are not wasted, information is communicated between parties, and goals are achieved. Able to quickly and appropriately handle unexpected problems.

Decision Making/Judgement: The ability to make prudent decisions that are timely, well researched, and reflect awareness of impact.

Analytical Skills: The ability to observe, evaluate, summarize, and apply meaningful data in the problem solving process.  The level of logical reasoning necessary to connect required actions to desired outcomes.  The ability to forecast events based upon current situations.  Demonstrated Skill in generating alternative solutions to problems.

Adaptability: The degree to which one demonstrates openness to change and new ideas.  Ability to adjust to changing work requirements, structures, and processes demonstrated by responses to new situations.

Salary Range: $48,925 – $65,250

Location:
This position can be located at various CSCF locations.

Senior Manager, Business Services

Job Order# 10792012

This leadership position is responsible for developing and leading the overall strategy and execution of CareerSource Central Florida’s Business Services Department by successfully providing management and oversight. Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvement. Position is primarily focused on developing and implementing strategies that integrate business needs and career seekers

Responsibilities:

  • Acts as champion for organizational values; establishes and maintains workplace culture by demonstrating the highest level of standards as defined by CSCF’s Trust Creeds and core values.
  • Assesses the business community and its needs; develops and implements ongoing strategies to ensure seamless integration of business needs and available workforce.
  • Effectively communicates operational performance expectations and customer relationship standards; is responsible for meeting or exceeding measurable operational goals and client needs-focused objectives.
  • Collaborates with Career Services to develop strategies and processes that seamlessly integrate business needs with the available workforce.
  • Maximizes employee productivity and effectiveness through leadership and coaching. Manages all personnel issues; coordinates with HR and Senior Leadership as needed on problems or issues that involve hiring and/or disciplinary actions; Coordinates and/or conducts staff, management, and training meetings.
  • Establishes and enhances CareerSource Central Florida’s presence in the local market and develops strong business partnerships.
  • Analyzes performance data to forecast and/or identify current trends; reports to senior leadership with recommendations for corrective action for issues or communicating best practices for success.
  • Projects and meets budgets in accordance with policies, rules, and regulations. Monitors line item expenditures and recommends strategies to correct the possibility of shortfalls or overages.
  • Other duties as assigned

Requirements:

Must be able to provide verification of the legal right to operate a vehicle in the State of Florida (Driver’s License, documentation of personal auto insurance, etc.). Must fulfill all requirements of the CareerSource Central Florida Vehicle Safety Program and have reliable transportation.

Position is required to attain state required Tier 1 certification within 6 months of hire date.  After the first year, incumbents must maintain current Tier 1 certification by completing a minimum of 15 continuing education units (CEUs) annually
Education: 

Bachelor’s Degree from an *accredited institution with a concentration in business development or project management or related discipline.

Experience: 

Minimum of ten(10) years’ of business and workforce development-related experience, including at least five (5) years of supervisory experience. A combination of education, certification, training, and/or experience may substitute for the required education.

KNOWLEDGE, SKILLS, ABILITIES AND EMPLOYMENT STANDARDS:

  • Knowledge of CareerSource Central Florida programs and services
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Skill in time management and work organization
  • Skill in the use of Microsoft Office products (Word, Outlook, Excel, and PowerPoint)
  • Skill in observing, receiving, researching and otherwise obtaining information from all relevant sources
  • Ability to develop and interpret budgets, contracts, and fiscal and financial reports
  • Ability to read, analyze, and interpret program-related laws and regulations and establish necessary work processes and procedures
  • Ability to appropriately respond to inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Ability to prepare and analyze reports and relevant professional documents
  • Ability to manage multiple priorities to ensure that deadlines are met
  • Ability to lead and motivate others to achieve goals
  • Ability to work in a fast paced and diverse environment
  • Ability to analyze data to identify trends and mobilize staff to take action
  • Ability to coordinate with internal and external partners for service delivery
  • Ability to meet or exceed established performance goals and monitoring standards
  • Ability to effectively communicate in English in professional speech and business writing
  • Demonstrates professional appearance and attitude as defined by CareerSource Central Florida guidance and policies
  • Models CareerSource Central Florida’s core values

COMPETENCIES:

*Purpose Driven: The understanding of the organization’s mission, vision, and culture demonstrated by a consistent ability to meet performance goals while delivering customer service that goes above and beyond compliance and the established norms.

*Innovation: The ability to generate new ideas, concepts, processes, actions, or solutions which are original, useful, unusual, and appropriate to the situation. The degree to which preconceived assumptions can be discarded and new possibilities imagined.

*Integrity: The ability to demonstrate organizational values and ethic behavior in all relationships and transactions

*Fun: The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. Outward evidence of the ability to enjoy the work through all circumstances, contributing to an environment that is appropriately fun for customers and co-workers.

*CSCF Core Values

Strategic Thinking: The degree to which the incumbent gathers and interprets data, appropriately applies knowledge to the planning process, and generates strategic plans that contribute to the short and long term goals and objectives of the organization. Effectively conveys the vision, strategy, goals, and culture of the organization. Takes into account strengths, weaknesses, opportunities, threats, and any other factor that might possibly affect company objectives. [Business Services Manager: Planning.

Community Relations: The level of focus and professional service provided to customers and outside contacts.  The productive relationship with community groups, outside representatives, and businesses within the competitive environment.  The ability to diffuse problems and maintain a positive image of the organization.

Leadership: The ability to effectively lead others in achieving stated duties and assignments.  The degree to which the manager demonstrates a positive example in leading staff toward achievement of company goals and mission.  [Business Services Manager: Management Effectiveness]

Decision Making/Judgement: The ability to make prudent decisions that are timely, well researched, and reflect awareness of impact. [Business Services Manager: Coordination]

Analytical Skills: The ability to observe, evaluate, summarize, and apply meaningful data in the problem solving process.  The level of logical reasoning necessary to connect required actions to desired outcomes.  The ability to forecast events based upon current situations.  Demonstrated skill in generating alternative solutions to problems.

Adaptability: The degree to which one demonstrates openness to change and new ideas.  Ability to adjust to changing work requirements, structures, and processes demonstrated by responses to new situations.

Salary Range: $48,925 – $87,000

Location:
Orlando area

CareerSource Central Florida complies with the U.S. Equal Employment Opportunity Commission (EEOC), which is responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee because of the person’s race, color, religion, sex (including pregnancy), sexual orientation, gender orientation, national origin, age (40 or older), disability or genetic information. It is also illegal to discriminate against a person because the person complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit. Most employers with at least 15 employees are covered by EEOC laws (20 employees in age discrimination cases). Most labor unions and employment agencies are also covered. The laws apply to all types of work situations, including hiring, firing, promotions, harassment, training, wages, and benefits.