HIRING EVENT WILL BE HELD AT 396 RINEHART ROAD, LAKE MARY, FL 32746
Please register at employflorida.com and complete an online application by going to http://jobs.alorica.com/ListJobs/All/Search/AL-Primary-Location/United%20States-Florida-Lake%20Mary/AL-Job-Function/Call-Center/
JOB TITLE: Customer Service Representative JOB ORDER #: 10543070
POSITION DETAILS: Responds to requests and calls from customers related to client specific programs and products. Identifies and responds to customer’s needs based on designated procedures of account and client. Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients. Escalates calls to supervisor when necessary and appropriate. Responds to requests for assistance and/or possible processing of credit card authorizations. Tracks call related information of each call received for auditing and reporting purposes. Provides feedback reports on call issues related to downtime and/or training issues. All other du-ties as assigned.
REQUIREMENT: High School Diploma. No experience necessary. Ability to utilize phone and computer systems. Customer service skills required. Oral, written and verbal communication skills required.
SALARY: $11..25 Plus Incentives Depends on Experience SCHEDULE: Full Time