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Century Link Hiring Event – Sales and Care Representative
February 15 @ 9:30 am - 1:30 pm
Requirements: High school diploma or equivalent and 1 year experience. Ability to meet and exceed monthly sales goals. Must have oral and written communications skills. Must have customer service skills. Proficient in multi-tasking within several computer applications and databases. Ability to handle a high volume of phone calls in a structured environment. Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary. Must have computer skills. Successful Completion of Contact Center Career Battery and Contact Center Simulation. Prior sales experience in a customer-facing environment or commissioned based position preferred. Experience in an in-bound or out-bound call center environment preferred. Six or more months of customer service experience preferred.
Job Responsibilities: Under immediate supervision, Small Business Sales and Care Representatives respond to phone calls in a fast-paced call center promoting and selling products and services to customers with a high sense of urgency while providing extraordinary customer service; to include answering questions, fulfilling orders, troubleshooting problems, responding with information, and limiting call transfers with first call resolution. Receive, listen to and respond to inbound calls from Small Business customers. Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect. Build and maintain strong customer rapport. Perfect the customer experience by providing superior service. Consult with customers to gather information and make recommendations for their communication and entertainment needs. Receive/resolve complaints and general calls in regards to service, billing, payment and other service related issues. Meet required sales objectives by offering and selling CenturyLink products and services on every call. Sell additional services and products by recognizing opportunities to up-sell; explaining new features. Use various computer systems/screens simultaneously to process sales and service orders. Consult, multi-task, and problem solve with the customer which includes handling complaints. Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines. Update job and product knowledge by participating in educational opportunities. Data entry with speed and accuracy.
Work Schedule: Days and hours may vary.
Salary: $12.02 per hour plus commission.