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Conduent – Customer Service Representative

January 17 @ 9:30 am - 12:00 pm

Location: 9405 West Colonial Drive, Ocoee, FL 34761

Job Requirements:   Must have a High School Diploma and minimum of 1 month of experience. Bilingual is a plus in spanish or other language.   Employer will conduct Background Check  and Reference Check and  Drug Testing/Drug Screening.

Job Responsibilities:   Using a computerized system, responds to customer inquiries in a call center environment.   May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs. Provides functional guidance, training and assistance to lower level staff. Provides assistance, training and troubleshooting support to lower level staff. Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.   Prepares standard reports to track workload, response time and quality of input. Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. All other duties as assigned.

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!
Individuals with disabilities  are encouraged to apply.

Work Schedule: 40 hours per week.

Salary: $11.00 – $13.50 per hour

To apply: Please apply online and attend hiring event.

Details

Date:
January 17
Time:
9:30 am - 12:00 pm
Event Category: