Requirements: High school diploma or equivalent and one year of experience. Employer conducts background and reference checks.
Job Responsibilities: Support a variety of programs around roadside assistance and general vehicle operation. Responsible for taking ownership of concerns and providing appropriate resolutions. Receive calls from members and vehicle operators and work with them to determine the best course of action. Includes gathering, documenting and passing on necessary information to provide appropriate and timely service. Responsible for educating callers by explaining various types of service and benefits, offer consolation and advice, and describe the actions that will occur. Other duties may be assigned.