Requirements: High school diploma or equivalent and six months of experience. Knowledge of Microsoft Word and Excel. Must have a Class E driver license. Employer conducts drug screening and background checks.
Job Responsibilities: Determine requirements by working with customers. Answer inquiries by clarifying desired information, researching, locating, and providing information. Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems. Fulfill requests by clarifying desired information, completing transactions and forwarding requests. Maintain call center database by entering information. Keep equipment operational by following established procedures, reporting malfunctions. Update job knowledge by participating in educational opportunities. Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. Other duties may be assigned