Job Requirements: Must have a High School Diploma minimum 1 year of collections experience. Previous telephone, customer service and/or office experience preferred. Must have a driver’s license and be able to lift up to 25 pounds. Must have Microsoft office skills and be proficient in data entry. Employer conducts a background check.
Job Responsibilities: Communicate with owners by telephone and/or in person and make every effort to collect all open items on an account, to include delinquent payments, delinquent down payments, delinquent maintenance, taxes and use fees, and deed recovery as required. Identify account that need additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted in a timely fashion. Keep owners informed of the status of their account on every detail during every communication. Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls. Ability to apply common sense understanding to carry out detailed written and oral instructions.
Work Schedule: Full time hours and days will vary.