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Hiring Event: LOWES Home Improvement – Cashiers & CSR II

April 26, 2017 @ 9:00 am - 12:00 pm

Seasonal Cashier

Job Requirements: No minimum education requirement. No experience required. Must be able to lift 25 pounds without assistance; may lift up to 50 pounds with or without notice. Employer conducts drug testing/screening, and background check.

Job Responsibilities: Sweeps, cleans glass, and organizes the cash register area. Looks up items that do not scan and enters them manually. Prepares register area for customer transactions at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies (e.g., Register tape). Enters and submits customer orders, including pick-up-later orders. Addresses customer questions and complaints in person or over the phone; and transfers calls as necessary. Answers incoming phone calls and directs calls or takes messages as needed. Process returns/refunds for customers; inquiries about returned merchandise to find out if it is damaged; and places faulty slips on returned merchandise. Enrolls customers in the My Lowes program and activates the card. Assists customers in picking up internet orders and calls the Assistant Store Manager (ASM) to unlock the cage when necessary. Looks up competitor prices for products to verify price match; and looks up product information in system (e.g., Genesis). Prevents loss by monitoring merchandise entering and leaving the store entrances and exits; assisting customers or employees who trigger the alarm, determining cause, and resolving the issue according to the company training guidelines; notifying management of potential issues and when suspicious activity or incidents occur; and deterring shoplifters. Prints order tickets and checks them against merchandise; and ensures customer loads (e.g., large ticket items) are properly checked by verifying receipts and signing off on loading tickets. Responds to 3-in-Line by ensuring other registers are opened immediately. Sells extended protection plans to customers when appropriate. Processes sales transactions by operating registers; scanning and verifying product information in register; demagnetizing security tags and removing hard security tags; inspecting contents of open items; bagging merchandise; and adjusting to different types of transactions according to company guidelines. Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Loss Prevention. Complies with all safety procedures. Assists customers in loading their purchase into their car or calls code 50 to get assistance from others in the store. Assists customers in obtaining pick-up-later orders by loading or unloading merchandise. Places completed internet orders into the cage in the internet bay in receiving or Return to Manufacturer (RTM) area for shipping. Assists associates and other team members. Greets customers and addresses and/or escalates customer complaints and notifies manager of procedure violations.

Work Schedule: To be discussed with employer.

Salary Range: $10.00-12.00 per hour.

Seasonal Customer Service Associate II

Requirements: No minimum education requirement. Must have a minimum of 6 months experience using a computer, including inputting, accessing, modifying or outputting information or 6 months using a handheld device to enter, access, and input information. Must be able to lift 50 pounds without assistance; may lift up to 40 pounds with or without notice. Employer conducts drug testing/screening, and background check.

Responsibilities: Assists customers as needed in locating, demonstrating, selecting, carrying, and/or loading merchandise. Provides prompt support to all checkout functions. Verifies description and price as merchandise is scanned. Promotes and offers customers extended protection plans and replacement plans on any qualifying products. Uses Genesis to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information. Prepares merchandise in department of responsibility based on customer requirements/specifications (e.g., tints and mixes paint, cuts and threads pipe, cuts and bundles wood, cuts drywall, cuts blinds). Uses Kronos to look up schedule and log PTO (Paid Time Off) requests. Generates leads for Project Specialist Interior and Exterior (PSI and PSE) programs by actively engaging customers. Promotes and offers customer loyalty programs. Notifies Manager/Manager on Duty (MOD) of customer complaints, dissatisfaction, and procedure violations. Complies with all safety procedures, makes note of any safety hazards, and completes daily safety hazmat review (DSHR). Follows IMPACT model of customer service by initiating, making assessment, providing assistance, adding on sales, closing sales, and thanking the customer. Provides customer service at all times through the daily execution of (and not limited to) the customer greeting, phone answering, price guarantee and special order, and Installed Sales and Delivery programs. Writes down customer information and date of pick up and attaches the information to orders. Responds knowledgeably and promptly to all customer and employee questions by taking them to areas of the store and walking them through projects when necessary. Detects common signs of shoplifting.

Work Schedule: To be discussed with employer.

Salary Range: $10.00-12.00 per hour.

To apply, attend at the hire event.

Employer is an Equal Opportunity Employer M/F/D/V


April 26, 2017
9:00 am - 12:00 pm
Event Category:


-CSCF – West Orange
609 North Powers Drive, Suite 340
Orlando, FL 32818 United States
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