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Hiring Event: Mears Transportation Group – Luxury Vehicle Customer Service Agent, Motor Coach Operator
May 23 @ 12:00 am - 3:00 pm
Job Title: Luxury Vehicle Customer Service Agent
Job Order #:10409384
Job Description: Answer telephone calls from prospective customers in a courteous, professional manner and then determines the customers’ requirements for transportation services. Determines the appropriate fares, pick-up/drop-off times and locations, number of people in the party, type of vehicle that is required, and if there are any special assistance needs. Accurately enters the information provided by the customer into the computer system. Provide responses to questions from prospective customers, guests, or other persons concerning the availability of their transportation services and special needs requests. Receives concerns from customers relating to late pick-ups, vehicle or driver issues, etc. and coordinates with supervisor to determine solutions to immediate guest concerns. Provide customer assistance with locating customers’ lost items. Documents in customer service log all incidents, complaints and resolutions. Documents in lost and found log any information on lost and found items. Alert the safety department, emergency fire and rescue, or other law enforcement agencies of accidents or hazardous safety conditions as directed by supervisor. Provide information to customers and sales staff on vehicle and driver availability. Also may be required to perform other related duties as requested.
Job Requirements: HS Diploma or the Equivalent preferred. Telephone, telecommunications or customer service experience preferred. Basic typing/computer keyboard usage preferred. Must be able to communicate (in clear fluent English) by telephone and in person, while maintaining a courteous, friendly and professional manner with customers, guests, co-workers and other persons. Must be able to access, input, and retrieve information from a computer system using a basic QWERTY keyboard and 10-key calculator. Must be able to read, understand, and accurately complete transportation reservation forms, computer screens, customer service logs, lost and found logs, and other related paperwork. Representatives must be able to perform basic math (Addition, Subtraction, Division, and Multiplication) in order to calculate the appropriate fares for the guest.
Salary: $9.00 – $10.00 per hour.
Schedule: To be discussed with employer.
Job Title: Motor Coach Operator
Job Order #:10409388
Job Description: Operates a motor coach safely and efficiently. Follows specific routes or responds to requests from dispatch. Assists passengers in boarding and exiting vehicle. Responsible for loading, unloading and moving luggage, packages and other items as needed. Transmits and receives information over two-way radio system and mobile data terminals. Counts money and makes correct change for passenger fares. Accurately completes a DVIR (Daily Vehicle Inspection Report) on a daily basis . Keeps interior of vehicle neat and orderly. Accurately completes driver trip sheet for each shift. Treats all guests, co-workers, and other persons in a courteous, friendly and professional manner. Required to report to work in an authorized company uniform. Required to meet all dress code and grooming standards as set forth by the company. Also may be required to perform other related duties as requested.
Job Requirements: No minimum education requirement. No experience necessary. Position requires a Commercial Driver’s License with a Passenger Endorsement (CDL-P). If you do not have the proper license, Mears offers a paid training course so you can get your CDL-P. Ability to read, write and speak English. Knowledge of greater Central Florida. Must have a satisfactory driving record, as defined by the company, with a minimum of 3 years driving experience in the US. Must be able to sustain a work load consisting of exerting 20 to 50 or more pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects. Must be able to perform addition, subtraction, multiplication, division and percentages for calculating passenger fares, providing change and completing trip sheets, able to communicate by telephone, two-way radio and in person in clear fluent English in a courteous, friendly and professional manner with supervisors, managers, customers, guests, co-workers and all other persons and you must be able to learn and remember pick-up and destination points serviced by the fleet including airports, cruise ship terminals, lodging, entertainment, attractions, and other locations as identified by the company, and be able to confer these to guests, passengers or other persons. Employer will conduct drug screening, background and motor vehicle record check.
Salary: $11.65 Per Hour PAID TRAINING (After training, pay rate will be determined based on placement).
Schedule: To be discussed with employer.
- May 23
12:00 am - 3:00 pm
- Event Category:
- Hiring Event
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