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Hiring Event: Mears Transportation Group – Multiple Positions

March 22 @ 9:00 am - 12:00 pm

Job Title: Luxury Vehicle Customer Service Agent

Job Order #: 10409284

Requirements: HS Diploma or the Equivalent preferred. Telephone, telecommunications or customer service experience preferred. Basic typing/computer keyboard usage preferred. Must be able to communicate (in clear fluent English) by telephone and in person, while maintaining a courteous, friendly and professional manner with customers, guests, co-workers and other persons. Must be able to access, input, and retrieve information from a computer system using a basic QWERTY keyboard and 10-key calculator. Must be able to read, understand, and accurately complete transportation reservation forms, computer screens, customer service logs, lost and found logs, and other related paperwork. Representatives must be able to perform basic math (Addition, Subtraction, Division, and Multiplication) in order to calculate the appropriate fares for the guest.

Job Responsibilities: Answer telephone calls from prospective customers in a courteous, professional manner and then determines the customers’ requirements for transportation services. Determines the appropriate fares, pick-up/drop-off times and locations, number of people in the party, type of vehicle that is required, and if there are any special assistance needs. Accurately enters the information provided by the customer into the computer system. Provide responses to questions from prospective customers, guests, or other persons concerning the availability of their transportation services and special needs requests. Receives concerns from customers relating to late pick-ups, vehicle or driver issues, etc. and coordinates with supervisor to determine solutions to immediate guest concerns. Provide customer assistance with locating customers’ lost items. Documents in customer service log all incidents, complaints and resolutions. Documents in lost and found log any information on lost and found items. Alert the safety department, emergency fire and rescue, or other law enforcement agencies of accidents or hazardous safety conditions as directed by supervisor. Provide information to customers and sales staff on vehicle and driver availability. Also may be required to perform other related duties as requested.

Work Schedule: To be discussed with the employer.

Salary: $9.00 to $10.00 per hour (DOE).


Job Title: Motor Coach Operator

Job Order: 10409388
Requirements: No minimum education requirement. No experience necessary. Must have a Commercial Driver’s License w/ Passenger Endorsement. Ability to read, write and speak English. Knowledge of greater Central Florida. Must have a satisfactory driving record, as defined by the company, with a minimum of 3 years driving experience in the US. Must be able to sustain a work load consisting of exerting 20 to 50 or more pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects. Must be able to perform addition, subtraction, multiplication, division and percentages for calculating passenger fares, providing change and completing trip sheets, able to communicate by telephone, two-way radio and in person in clear fluent English in a courteous, friendly and professional manner with supervisors, managers, customers, guests, co-workers and all other persons and you must be able to learn and remember pick-up and destination points serviced by the fleet including airports, cruise ship terminals, lodging, entertainment, attractions, and other locations as identified by the company, and be able to confer these to guests, passengers or other persons. Employer will conduct drug screening, background and motor vehicle record check.

Job Responsibilities: Operates a motor coach safely and efficiently. Follows specific routes or responds to requests from dispatch. Assists passengers in boarding and exiting vehicle. Responsible for loading, unloading and moving luggage, packages and other items as needed. Transmits and receives information over two-way radio system and mobile data terminals. Counts money and makes correct change for passenger fares. Accurately completes a DVIR (Daily Vehicle Inspection Report) on a daily basis . Keeps interior of vehicle neat and orderly. Accurately completes driver trip sheet for each shift. Treats all guests, co-workers, and other persons in a courteous, friendly and professional manner. Required to report to work in an authorized company uniform. Required to meet all dress code and grooming standards as set forth by the company. Also may be required to perform other related duties as requested.

Work Schedule: To be discussed with the employer.

Salary: $11.65 Per Hour


Job Title: Taxi Cashier

Job Order: 10409375

Requirements: HS Diploma or the Equivalent preferred. No experience necessary. Must be able to work flexible shifts including weekends and holidays or as business dictates. Must be able to access, input and retrieve information from a computer system and 10-key calculator, to perform addition, subtraction, multiplication, and division. Also, you must be able to communicate by telephone or in person in clear fluent English with outside business representatives, management, co-workers, clients, customers, visitors or other persons in a friendly, courteous and professional manner.

Job Responsibilities: Logs taxi drivers into reservation system. Issues taxi fare log sheets (Trip Sheets), vehicle keys, and taxi driver materials on a daily or weekly basis. Answers driver’s inquiries in regards to their purchase of services. Handles telephone calls from customers, guests, outside business representatives and other persons related to taxi service. Makes and cancels driver’s vehicle reservations. Processes daily or weekly paperwork, retrieves vehicle keys, collects monies owed, and issues an itemized receipt. Balances cash drawer at the end of each shift. Bands and wraps currency and completes cash drop report. May also be required to perform other related duties as requested.

Work Schedule: To be discussed with the employer.

Salary: $9.00 to $10.00 per hour (DOE).


Job Title: Taxi Customer Service Agent

Job Order: 10409370

Requirements: HS Diploma or the Equivalent required. Some call center experience is preferred. Must be able to access, input and retrieve information from the computerized dispatch system at a rate of 35 words per minute. Must be able to perform addition, subtraction, multiplication, and division, able to communicate by telephone or in person in clear fluent English with outside business representatives, management, co-workers, clients, customers, visitors or other persons in a friendly, courteous and professional manner.

Job Responsibilities: Answers inbound customer calls. Obtains specific customer information for taxicab and wheelchair taxicab service including telephone number, pick-up location, destination, time and return trip information, vehicle type needed, and number of passengers. Enters obtained information into the computerized dispatch system. Directs non-taxicab related customer calls to other various departments. Assists customers with fare status information, including Estimated Time of Arrival (ETA). Provides necessary information to customers regarding travel times and price quotes. Notifies customer service of specific taxicab requests such as wheelchair taxicab, child restraint seat, and contract property requests. Transfers customer inquiries to appropriate person or department such as Call Center Supervisor, Call Center Manager or Operations Manager. May also be required to perform other related duties as requested.

Work Schedule: To be discussed with the employer.

Salary: $8.25 to $9.25 per hour (DOE).

Details

Date:
March 22
Time:
9:00 am - 12:00 pm
Event Category:

Venue

-CSCF – Southeast
5784 South Semoran Boulevard
Orlando, FL 32822 United States
+ Google Map
Phone:
407.531.1227
Website:
http://careersourcecentralflorida.com/contact-us/