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Ultimate Staffing Hiring Event

October 17 @ 10:00 am - 4:00 pm

Social Media Specialist, Member Relations
Job Order Number 10563454

Requirements: Associate’s Degree or Bachelor degree (preferred degrees: Business or Journalism), Minimum 2 years of experience, Must be able to remain in a stationary position 50% of the time and able to occasionally move about inside the office Sedentary Work-Exerting up to 10lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, pull, carry or otherwise move objects, Excellent social media skills (i.e. experience with Facebook, Twitter, Blogs, Newsrooms, etc.) Strong professional interpersonal skills, Ability to reason and negotiate fair and reasonable settlements, Excellent written and oral communication skills, Strong time management skills with attention to detail and deadlines, Strong knowledge of standard PC applications, Employer requires Drug Testing/Screening, Reference Check, and Background Check

 

Job Responsibilities: Actively monitor social media discussions via company’s social media sites. Actively data mine to locate social media discussions outside of the company’s social media channels. Insure that all information received via social media channels is tracked through the social media management system, the social media monitoring tool, or the department’s database. Develop and maintain metric and management reports that accurately reflect social media activity.  Disseminate information to the appropriate parties via a social media management system and via the company’s Intranet. Respond to inquiries, complaints, compliments etc. in a professional, timely, and accurate manner. Insure that clubs are involved when appropriate. Perform other related duties as assigned.
Hours: 20+ hour per week, Temp/Part Time – Days/Hours to be discussed with manager

Ten weeks with possibility of becoming permanent
Salary: $16 to $20 per hour DOE (Depends on Experience)

Method of Application : Submit application on EFM and attend Hiring Event

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Requirements: High School Diploma or Equivalent, Two (2) years Customer Service or Administrative experience, Computer experience required, ability to type a plus, Open and flexible schedule to adapt to quarterly shift bid, Available to work weekends and holidays in a 24/7/365 call center, Excellent customer service skills and proper phone etiquette/professional communication skills, History of success and tenure in previous work experience, The ability to capture and enter complete and concise documentation Ability to ask pertinent questions and demonstrate empathy, The ability to solve complex problems, Able to work on phone with computer for full shift with lunch break and other breaks based on length of shift. Employer requires Drug Testing/Screening, Reference Check and Background Check

Job Responsibilities: The call center positions support a variety of programs around roadside assistance and general vehicle operation. In these positions, individuals are responsible for taking ownership of concerns and providing appropriate resolutions. Individuals will receive calls from members and vehicle operators and work with them to determine the best course of action. This includes gathering, documenting and passing on necessary information to provide appropriate and timely service. Individuals are responsible for educating callers by explaining various types of service and benefits, offer consolation and advice, and describe the actions that will occur. Through superior quality service, individuals will also help enhance existing relationships and drive loyalty.

Work Schedule: Full-time, 30+ hour per week, Three shifts, Specific hours to be discussed with manager

Salary: $12.00 up to $13.75 hourly DOE (Depends on Experience)

Method of Application: Submit application on EFM and attend Hiring Event

Details

Date:
October 17
Time:
10:00 am - 4:00 pm