President/Chief Executive Officer
Always one to embrace a challenge, Pam led the agency through both significant reputation repair, as well as a complete financial and operational overhaul in her first year on the job, in 2012. Pam’s vision is focused on making Central Florida the best destination for talent. To accomplish that vision, she is leading CareerSource Central Florida through a corporate culture renaissance, championing regional partnerships and tailoring service delivery through a concierge approach that meets the talent needs of businesses….
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Chief Operations Officer/1st Vice President
Mimi Coenen has been in workforce development for nearly 20 years, and has held a variety of positions in that time which have prepared her for the role of Chief Operating Officer at CareerSource Central Florida. Under her dedicated leadership, CSCF served over 5,500 businesses, helped nearly 90,000 career seekers with employment services, and placed nearly 40,000 Central Floridians into jobs last year, with an economic impact to the region of $822 million. A critical component to Mimi’s success in her current role is an understanding of the community she serves – this is accomplished through her active participation on the Community Action Committee and Leadership Orlando. Additionally, she uses her “business first” philosophy to drive organizational performance, which is keenly focused on meeting the needs of Central Florida businesses. Her day-to-day responsibilities include overseeing all team members focused on operational aspects of the organization for both business and career-seeking customers, providing support to the President and CEO with all Board of Directors activities, and delivery of strategic oversight on administration and service delivery for all federal, state and local workforce development programs and grants. Mimi earned a Bachelor’s of Science Degree in Business from Northwood University, and is a member of the National Association of Workforce Development Professionals.
Chief Financial Officer/1st Vice President
Leo Alvarez has a wealth of experience in private and public accounting, auditing, compliance and internal controls. Prior to working for CareerSource Central Florida, he served as the accounting manager for Lutheran Services of Florida. He has also worked as an audit associate and accountant for Cross, Fernandez and Riley, a Central Florida accounting firm. Leo is a recent graduate of Leadership Orlando, was named one of Orlando’s top C-Suite Executives of 2015 by the Orlando Business Journal for his fiscal competencies and his work to serve the community, and was selected as a finalist in Coors Light’s 2016 Lideres of the Year Award, which recognizes Latino leaders from across the country for their commitment to empowering the Latino community. Leo earned a Bachelor of Science degree in business administration, accounting and finance from the University of Central Florida.
Vice President, Strategic Communications
There’s always a story to tell and Lisa Burby has shared many across a variety of mediums throughout her more than 20-year career as a communications and marketing strategist. As chief storyteller for CareerSource Central Florida (CSCF), Lisa is responsible for elevating and protecting the CSCF brand, overseeing public relations and employee communication strategies, and informing and engaging business partners and key stakeholders by conveying the value, vision and mission of the organization across all channels. A native of Orlando, Florida she’s held influential leadership positions at a number of Fortune 500, agency and non-profit companies in the central Florida community ranging from Wyndham Worldwide to AT&T and others in between. Her passion is advancing brand awareness, stimulating consumer demand and strengthening a competitive position in the marketplace. She holds a bachelor science degree in communications from the Florida State University and has been honored with 10 MARCOM awards, an ARDY Award for Communications / Public Relations Team of the Year from the American Resort Development Association and identified by ExecRank as one of the Top 50 Communications Executives in the U.S. Lisa is married with two children.
Vice President, Information Technology
Steven Nguyen leads CareerSource Central Florida’s technology strategy and manages IT operations, overseeing 1000+ network devices across seven offices. He brings 11 years of experience in supporting and innovating workforce development solutions. Initiatives include improving service delivery through embracing effective and efficient use of technology, introducing modern mobile business models, developing online opportunities, and providing highly responsive customer service. Nguyen completed his undergraduate studies at the University of Central Florida, and earned a Master of Science in Management Information Systems from Nova Southeastern University. He is also an alumni member of Upsilon Pi Epsilon International Honor Society for Computing and Information Disciplines, in affiliation with the Association for Computing Machinery and IEEE Computer Society.
Director of Business Intelligence
Nilda Blanco has a keen understanding of workforce development and public policy working with a variety of community and business partners during her career. Prior to joining CareerSource Central Florida, she was a regional manager with Henkels & McCoy and was responsible for the youth services program for the Polk County Workforce Development Board and Workforce Solutions of the Treasure Coast. During her eight years with Henkels & McCoy, Blanco also served as an area manager and compliance manager. She also managed the youth program at Capital Workforce Partners in Hartford, Conn. She served as the youth opportunity grant coordinator for Hartford Public Schools and worked in the mayor’s offices of both the City of Hartford and City of New Britain. Blanco earned Bachelor of Arts degrees in journalism, mass media and communications from Rutgers University.
Director of Operations & Youth Services
Bradley Collor brings experience earned on both the national and global stages in customer service, process development and improvement, and operational management. He comes to CareerSource Central Florida from ZeroChaos, where he spent the last seven years ascending the ranks of leadership to become Executive Director of Global Customer Service and Solution Center, where he utilized his talents to motivate, plan, and implement solutions to oversee five contact centers across three continents in providing exemplary customer service and response. As the Director of Operations & Youth Services, Collor oversees a team dedicated to providing concierge-style service to our Central Florida career-seeking customers. Collor has a Bachelor of Computer Science from the University of New Orleans.